Building Student Satisfaction, Presidents Move In, Dine In, and Work Out
Tiffany Pennamon, Diverse Issues in Higher Education
College presidents around the country are gearing up to welcome their students to campus in innovative ways this fall. For many institutional leaders, opportunities to engage with students have become a priority to improve customer service for students and their families.
For instance, Morehouse College President Dr. David A. Thomas moved into Graves Hall for two days last week as a way to get to know the incoming men of Morehouse and to hear about their concerns. Elsewhere, David Wilson, president of Morgan State University, plans to help students move into their dormitories. He also eats in the dining hall two to three times a week, asking students what's on their mind or how leaders can improve the school.