Personal coaching can help students turn educational goals into manageable steps while giving colleges a clearer view of the obstacles that interrupt progress. Support may begin with an application, continue through academic or financial difficulties, or help someone return after leaving college without a credential.
During 2025, InsideTrack directly supported about 203,000 learners and trained nearly 1,700 staff members at partner organizations. Among students who met with a coach in its retention programs, about 80 percent continued from one term to the next. Conversations often centered on belonging, academics, finances, and competing responsibilities. Flexible contact through text, phone, email, and video helped support fit into students’ lives.
Coaching also exposed problems colleges could fix. At San Francisco State University, insights about unpaid balances helped prompt the removal of registration holds for returning students owing less than $1,000. Other examples show colleges improving application processes, expanding re-enrollment efforts, and training their own staff to provide more consistent support. The approach combines individual relationships with changes to the systems students encounter.
These examples and 2025 outcome figures come from InsideTrack’s own programs and partners; the comparisons do not by themselves prove how much improvement coaching caused. They offer practical ideas for colleges considering how to strengthen student support and staff capacity. The broader direction is to use technology to make personal assistance easier to deliver while preserving the trust and human connection that help students act on that assistance.