Talent Investments Pay Off (Discover Financial Services)
Discover Financial Services Realizes Returns for Investments in Tuition Reimbursement
Nov. 30, 2016
Organization(s): Discover Financial Services, Accenture, Lumina Foundation
From 2010 to 2013, Discover’s tuition reimbursement program produced an overall 144% return on investment as a result of avoided talent management costs due to higher rates of promotion, transfers and retention and lower rates of absenteeism. Employees participating in the program received, on average, annual wage increases that were at least 41% greater than non-participating employees, while helping Discover save $10.9M.