Building and Scaling
Students had become more diverse than ever, with many juggling multiple responsibilities—work, family, and school—while navigating an education system that had not always been designed to meet their needs. As a result, it became critical to increase access, but also ensure that all students, particularly those from low-income backgrounds, first-generation students, and students of color, had the support they needed to succeed. Students often faced barriers such as financial instability, competing priorities, and institutional bias, making their paths to graduation more difficult. As a result, student success was no longer defined solely by enrollment but by providing the right kind of wraparound services, mentoring, and academic support that enabled students to persist and graduate. A growing recognition emerged that student-centered solutions had to be implemented to meet the specific needs of learners, who required more flexibility, accessibility, and tailored resources to thrive in higher education.
To support the success of students, partnerships between higher education institutions, employers, and policymakers became increasingly essential in developing models that were responsive to the needs of learners. These partnerships were crucial in improving access to quality education and expanding pathways that allowed students to gain both degrees and industry-recognized certifications. The rise of alternative credentials, such as micro-credentials and certificates, was a direct response to the needs of working students, adult learners, and others who may not have followed the traditional college route. By integrating these industry certifications into attainment frameworks, a more comprehensive picture of student success emerged—one that reflected not just degree completion but also the acquisition of skills and credentials that were directly relevant to the needs of employers. This shift not only supported students but also equipped them with the tools to thrive in an evolving economy where education and training pathways were becoming more diverse and flexible.