Director of Information Technology

Department: Legal
Reports to: Vice President, General Counsel, and Chief of Staff
Supervises: IT Applications Manager
FLSA status: Exempt
Location: Indianapolis, USA.
All staff located near a Lumina office work in the office at least three days per week.
Salary range: $152,000- $180,000
Final pay is commensurate with experience.
Benefits: Include, but are not limited to, health insurance (medical, dental, and vision), 401(k), pension, vacation and sick time, paid leave, employer-paid group life, and long-term disability insurance.

Purpose

The director of information technology oversees the foundation’s computer and audiovisual networks and related equipment. The IT director oversees the foundation’s managed service providers and effectively and efficiently delivers all third-party and internally managed IT applications used to support enterprise-wide business processes and services, including technologies hosted on-premises and in the cloud.

At Lumina, how we approach the work is as important as what we accomplish. Candor, collaboration, and connection are the organization’s core values. Everyone at Lumina strives to live these values through their words and actions.

Racial Justice and Equity

  • Advance Lumina’s commitment to improving post-high school educational outcomes and increasing the proportion of working-age adults in the United States with quality learning credentials, particularly Black, Hispanic, Latino, and Native American individuals.
  • Promote racial equity, diversity, and inclusion in hiring, contracting, grantmaking, decision-making, and achieving fair and just outcomes arising from the department’s exercise of its duties and responsibilities.
  • Effectively communicate Lumina’s commitment to equity in education across race, ethnicity, income, and geography to internal and external partners.

Requirements

Information Technology

  • Be available to provide Level 1 or Tier 1 support to internal users needing basic assistance with network access, business applications access, or computer or AV equipment.
  • Oversee the functionality, stability, and security of the foundation’s network, equipment, and applications.
  • Implement the foundation’s IT strategic plan, projects, and initiatives in coordination with the foundation’s strategic priorities.
  • Oversee and periodically audit the user and access rights and permissions on designated systems and applications.
  • Ensure sound security protocols on the foundation’s networks, equipment, and systems and oversee threat and vulnerability assessments against its systems.
  • Evaluate and assess external and internal technology capabilities required to achieve desired organizational priorities and industry best practices.
  • Work with the foundation’s finance team to develop annual operating and capital budgets and manage IT expenditures.
  • Work with the legal department to develop and update policies and procedures that govern the foundation’s IT activities and practices.
  • Maintain a network of trusted advisors, consultants, and vendors to help assess the foundation’s IT service model and network’s effectiveness and who can advise on whether they are the most effective means to meet our changing business priorities.
  • Establish and oversee an in-person and virtual platform that provides timely and actionable responses to user requests for assistance with equipment or applications.
  • Maintain currency on new technologies and platforms—including artificial intelligence (AI) and edge computing—and provide direction on what emerging technologies should be assimilated, integrated, and introduced within the foundation.
  • Provide strategic direction and oversight for the design, development, operation, and support of IT systems that fulfill business needs, including the entire life cycle of technical architecture, equipment, and IT service support.
  • Implement new technologies, techniques, and practices, such as Agile and service integration and management (SIAM), to ensure alignment with the organization’s change in priorities or strategies.
  • Work with and oversee IT consultants and vendors the foundation engages in managing applications or projects and meeting with them regularly to ensure expected service levels are met.
  • Oversee the software and hardware selection process.

Supervision:

  • On-board new hires to ensure they have the introductions, resources, training, and productivity tools necessary to be effective as quickly as possible.
  • Provide guidance, direction, leadership, and support to ensure employees perform their jobs, achieve their goals, and develop.
  • Provide work assignments and mentoring opportunities to facilitate growth and development.
  • Write or update job descriptions and communicate job duties and expectations to employees.
  • Document job performance, provide constructive input, and act to correct performance as needed.
  • Understand, communicate, and apply organizational policies effectively and consistently.
  • Supervise employees in a manner that balances the employee interests with the expectations and needs of the foundation.
  • Support professional and career development by discussing and documenting their professional interests, strengths, and gaps with direct reports.
  • Provide administrative oversight on expense, travel, grantmaking, contracting, and other functional processes.

Skills, Competencies, and Characteristics

  • Hands-on experience and knowledge of information infrastructure technologies.
  • Hands-on experience and knowledge of Microsoft platforms for network, server, client, collaboration, and business applications.
  • Strong vendor management skills
  • Strategic planning skills:
  •  Ability to provide clear direction by fostering a shared vision, setting priorities, and clarifying roles and responsibilities.
  • Ability to develop and execute strategic plans, effectively manage project budgets, and lead change management efforts.
  • Relationship and communication skills
  • Solicits advice, support, championship, sponsorship, and commitment to developing a smooth transition and mutually acceptable solutions.
  • Ability to work collegially and diplomatically across organizations and audience groups and a facility for resolving conflict among multiple parties.
  • Ability to coach and develop others, including non-direct subordinates.
  • Transparency
  • Risk-taking: easily handles change and uncertainties and can move forward quickly.
  • Innovative: devises unusual or radically different approaches to value-added solutions.
  • Thrives in an outcomes-oriented, dynamic environment where thinking beyond the curve is encouraged.
  • Exercises sound judgment in handling sensitive or confidential information.

Work Environment and Physical Demands

  • Work is performed in an office environment, primarily sedentary.
  • Extensive use of various forms of technology.
  • Travels 10-20 percent, including overnight stays.

This description is a summary of typical job functions. It is not an exhaustive list of all possible responsibilities. It may be subject to change at any time.

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