Information Technology, Applications Manager
Job Title: Information Technology, Applications Manager
Department: Administration and Partnerships
Reports to: Director of Information Technology
FLSA Status: Exempt
Location: Indianapolis, IN
Compensation: $78,000-$98,000, commensurate with experience.
Benefits: Include medical, dental, and vision insurance, 401K, defined-contribution pension, vacation and sick time, paid family leave, employer-paid group life, and long-term disability coverage.
The IT Application Manager oversees the Foundation’s third-party and internally managed IT applications used to support business processes and services across the Foundation, including technologies hosted on premise or in the cloud. This position will work with the business unit owners to ensure the applications are implemented, maintained, and utilized in accordance with the Foundation’s strategic priorities and industry best practices.
- Advance Lumina’s commitment to ending systemic racism and barriers to learning beyond high school for Black, Latino and Native American individuals. Further Administration and Partnerships specific practices that promote racial and ethnic diversity in hiring, contracting, grantmaking, inclusive decision making, and achieving fair and just outcomes arising from the department’s exercise of its duties and responsibilities. Effectively communicate Lumina’s commitment to internal and external partners
- Oversee the functionality, stability, and security of the Foundation’s applications and systems, which include, but are not limited to, grants management, CRM, financial management, contract management, event management, video conferencing and payroll processing.
- Work with the application vendors to ensure that the Foundation is maintaining the most up-to-date version and is using it in accordance with the vendor’s terms and conditions and specifications.
- Manage the user and access rights and permission on designated systems and applications.
- Configure and manage sound security protocols on the designated systems and applications and conduct threat and vulnerability assessments against them.
- Evaluate and assess external and internal technology capabilities required to achieve desired organizational priorities and industry best practices.
- Work with the IT Director to ensure the Foundation’s IT operating and capital expenditures are managed within scope and their planned budgets.
- Work with the IT Director to develop and update policies, procedures and best practices that govern the Foundation’s applications and systems.
- Maintain a network of trusted advisors, consultants and vendors to help assess the effectiveness of the Foundation’s application and systems and IT service model and network, and who can provide advice whether they are the most effective means to meet our changing business priorities.
- Establish in-person and virtual training platforms for keeping end users informed of best practices.
- Maintain currency on new technologies and platforms — including artificial intelligence (AI) and edge computing — and provides direction on what emerging technologies should be assimilated, integrated and introduced at the Foundation. This will ensure that IT capabilities respond to the needs of the Foundation’s strategic priorities.
- Provide strategic direction, oversight and take ownership for the design, development, operational and support of IT systems that fulfill the needs of the Foundation’s business units, including the full life cycle of technical architecture, equipment and IT service support.
- Work with and oversee IT consultants and vendors engaged by the Foundation to manage applications or projects.
Education and Experience
- Bachelor’s degree in computer science or other related content area, or equivalent education and experience.
- At least five (5) years of information technology systems experience, including oversight and administration of large cloud-based applications.
- Specific technical knowledge or experience with the systems and applications that support the Foundation’s work.
- Knowledge of information infrastructure technologies (e.g., SQL Server, flat file and relational databases, report query languages, and visualization systems, such as SQL, Tableau, PowerBI).
- Experience with Microsoft 365 Suite.
- Experience with Salesforce preferred and with Ruby, a plus.
- Ability to provide clear direction by fostering common vision, setting priorities, and clarifying roles and responsibilities.
- Ability to coach and develop others, including people that are not direct reports.
- Written and verbal communication skills, with the ability to communicate concepts and activities accurately, effectively, and in ways that are suited to the Foundation’s varied stakeholders.
- Ability to develop and execute business plans, effectively manage a budget, and lead change management efforts.
- Analytical and problem-solving skills exercised with good judgment; ability to present issues clearly and concisely.
- Exercises sound judgment in handling sensitive or confidential information.
- Ability to work collegially and diplomatically across the organization and various audience groups.
- A facility for resolving conflict among multiple parties.
Work Environment and Physical Demands
- Work is performed in an office environment, mostly sedentary.
- Lifting up to 30 pounds
- This position travels 5-10%, including overnight stays.
This description is only a summary of the typical job functions, not an exhaustive list of all possible responsibilities, and may be subject to change at any time due to reasonable accommodation or other reasons.
Applicants should submit a letter of interest and resume as attachments outlining experience relevant to the position to email@example.com.