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Improving Oversight and Transparency at the U.S. Department of Education's Office of Federal Student Aid

NASFAA Recommendations

Posted: May 10, 2017
Organizations: National Association of Student Financial Aid Administrators

A report from the National Association of Student Financial Aid Administrators makes recommendations for improving the Education Department’s Office of Federal Student Aid. One of the recommendations offered: the creation of a robust customer satisfaction system, publicizing the results, and incorporating them into the FSA’s performance metrics.

Improving Oversight and Transparency at the U.S. Department of Education's Office of Federal Student Aid